Cricket Counter Support

A modern umpire counter for cricketing professionals and enthusiasts

App Overview

🏏 Professional Cricket Scoring

Cricket Counter is designed for umpires, coaches, and cricket enthusiasts who need reliable, professional-grade scoring tools. With support for both iPhone and Apple Watch, you can score matches anywhere with confidence.

📱

iPhone Primary

Full-featured interface optimized for cricket scoring with large, clear buttons and comprehensive delivery tracking.

⌚

Apple Watch Companion

Complete functionality on your wrist with crown navigation and haptic feedback for seamless scoring.

🔄

Cross-Device Sync

Real-time synchronization between iPhone and Apple Watch ensures your data is always up to date.

↩ī¸

24-Level Undo/Redo

Comprehensive undo system preserves complete game state including overs, balls, and delivery history.

🏏

Wickets-on-Extras

Long-press gestures for recording wickets on wide balls and no-balls, just like real cricket.

📊

Visual Delivery History

Cricket ball icons and clear indicators show your match progress at a glance.

Getting Started

📲 First Launch

  1. Open the Cricket Counter app on your iPhone
  2. Tap "Get Started" to begin setup
  3. Choose your match format (number of overs)
  4. Tap "Start Match" to begin scoring

⌚ Apple Watch Setup

  1. Ensure Cricket Counter is installed on your iPhone
  2. The Watch app will automatically appear on your Apple Watch
  3. Open the app on your Watch
  4. If you have an active game on iPhone, it will sync automatically
  5. Use the crown to navigate between different screens

🏏 Basic Scoring

  • iPhone: Tap main area for legal deliveries, use dedicated buttons for extras
  • Apple Watch: Tap screen for legal deliveries, rotate crown to access extras
  • Wickets: Tap the "+Wicket" button
  • Wickets on Extras: Long-press "+Wicket" button for wide+wicket or no-ball+wicket
  • Undo: Use the undo button to reverse any action (24 levels available)

Frequently Asked Questions

Cricket Counter uses iCloud and WatchConnectivity to sync your match data between iPhone and Apple Watch in real-time. Your iPhone acts as the primary device, and all changes sync automatically. Make sure both devices are signed in to the same Apple ID and have Bluetooth enabled.
In cricket, you can take wickets on wide balls and no-balls. Long-press the "+Wicket" button to access options for "Wide + Wicket" or "No-Ball + Wicket". This records both the extra delivery and the wicket in one action, just like real cricket scoring.
You can set any number of overs from 1 to 50, or choose "No Limit" for unlimited overs matches. The app remembers your last setting as the default for new matches. You can change the total overs in Settings even during an active match.
Cricket Counter maintains a 24-level undo/redo system that preserves complete game state. This includes overs, balls, wickets, and delivery history. Even complex actions like undoing after "over complete" properly restores the previous over state with full delivery history.
Yes! Cricket Counter works completely offline. All your match data is stored locally on your device. Cross-device sync will resume automatically when your devices reconnect to WiFi or cellular data.
Cricket Counter supports Apple Watch Series 4 and newer, running watchOS 10.0 or later. This includes Series 4, 5, 6, 7, 8, 9, and Apple Watch SE (1st and 2nd generation), as well as Apple Watch Ultra and Ultra 2.
Go to Settings (gear icon) and tap "Reset Innings". You can choose to start from 0.0 or start from a specific over.ball combination. This action cannot be undone, so use it carefully.
This can happen if the devices haven't synced yet. Make sure both devices are connected to the same WiFi network and Bluetooth is enabled. Try opening the iPhone app first, then the Watch app. If the issue persists, restart both apps.
Legal deliveries and wickets show as cricket ball icons. Wide balls show as "W" in a circle, no-balls show as "NB" in a circle. Wickets are indicated by green "W" badges below the delivery icons. This gives you a clear visual history of every delivery.
Use the Digital Crown to navigate between 5 main screens: Main (scoring), Extras (wide/no-ball), Wickets, Undo/Redo, and Settings. Tap the screen to perform actions on each screen. The crown provides smooth navigation without covering the screen with your finger.
The free version includes access to all Cricket Counter features with ads displayed. You can score unlimited matches, use the full undo/redo system, sync between iPhone and Apple Watch, and access all scoring features including wickets-on-extras. Upgrade to Premium to remove all advertisements.
The free version shows banner ads and occasional interstitial ads between scoring sessions. Ads are served by Google AdMob and are relevant to your interests. You can limit ad personalization in iOS Settings > Privacy & Security > Apple Advertising > Personalized Ads (Off). Premium subscription removes all advertisements.
All Premium subscription management is handled through the App Store. On your iPhone, go to Settings > Apple ID > Subscriptions > Cricket Counter to view, modify, or cancel your Premium subscription. You can also access this from the App Store app by tapping your profile icon and selecting "Subscriptions". The free version with ads requires no subscription management.
Premium subscription removes all advertisements from Cricket Counter, providing a completely ad-free scoring experience. You get the same powerful features (unlimited matches, cross-device sync, 24-level undo, wickets-on-extras) without any banner or interstitial ads. Premium also supports ongoing development of new features.
To remove all ads, upgrade to Premium through the app. Tap the settings icon, select "Remove Ads", and choose the monthly subscription. You can also upgrade from any paywall screen that appears. This immediately removes all banner and interstitial advertisements.
Yes, you can cancel your Premium subscription at any time through the App Store. Go to Settings > Apple ID > Subscriptions > Cricket Counter and tap "Cancel Subscription". You'll continue to have ad-free access until the end of your current billing period, then the app will return to the free version with ads.

Troubleshooting

🔧 Common Issues

App won't sync between devices

  • Ensure both devices are signed in to the same Apple ID
  • Check that Bluetooth is enabled on both devices
  • Make sure both devices are connected to WiFi or cellular
  • Try restarting both apps
  • On iPhone: Settings > Privacy & Security > Analytics & Improvements > Don't Share

Watch app not responding

  • Make sure the iPhone app is installed and working
  • Press and hold the side button, then slide to power off
  • Restart your Apple Watch
  • Try uninstalling and reinstalling the Watch app

Buttons not responding properly

  • Make sure you're tapping the button area, not just the text
  • For long-press gestures, hold for at least 0.5 seconds
  • Clean your screen and ensure it's dry
  • Restart the app if buttons remain unresponsive

Data lost after app crash

  • Your match data is automatically saved every action
  • Restart the app - your data should be restored
  • If using both iPhone and Watch, check the other device
  • Data is also backed up to iCloud automatically

🔄 Reset Options

If you're experiencing persistent issues:

  1. Soft Reset: Close and reopen the app
  2. Hard Reset: Settings > Reset Innings > Start from 0.0
  3. App Reset: Delete and reinstall the app (you'll lose saved matches)
  4. Watch Reset: Remove and re-add the Watch app via the Watch app on iPhone

Device Compatibility

📱 iPhone Requirements

  • iOS Version: iOS 17.0 or later
  • Compatible Models: iPhone 12 and newer
  • Storage: 50MB available space
  • Network: WiFi or cellular for cross-device sync

⌚ Apple Watch Requirements

  • watchOS Version: watchOS 10.0 or later
  • Compatible Models: Apple Watch Series 4 and newer, Apple Watch SE, Apple Watch Ultra
  • Pairing: Must be paired with compatible iPhone
  • Features: Digital Crown required for full navigation

Contact Support

📧 Get Help

Need assistance with Cricket Counter? Our support team is here to help!

Email Support

app_support@madebykav.com

We typically respond within 24-48 hours

📝 Before You Contact Us

To help us assist you more effectively, please include the following information in your support request:

📱 Device Information

  • iPhone model (e.g., iPhone 15 Pro)
  • iOS version (Settings > General > About)
  • Apple Watch model and watchOS version (if applicable)
  • Cricket Counter app version

🔍 Issue Details

  • Clear description of the problem
  • Steps to reproduce the issue
  • What you expected to happen
  • Screenshots or screen recordings (if helpful)

🏏 Match Context

  • Current match state (overs, balls, wickets)
  • Match format (number of overs)
  • Any specific actions that triggered the issue

🚀 Common Support Topics

Sync Issues

Problems with data syncing between iPhone and Apple Watch

App Crashes

Unexpected app closures or freezing

Ads & Premium Subscription

Advertisement issues, Premium upgrades, and subscription management

Ad-Related Issues

Banner ads not loading, interstitial ad problems, or ad personalization settings

Feature Requests

Suggestions for new features or improvements